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TERMS & CONDITIONS
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Vietnam Highland Travel, a trading name of Vietnam Highland Travel Company Limited, hereinafter referred to as "Vietnam Highland Travel/we/us/ours". Our traveler(s), hereinafter referred to as “you/your”. In a booking with more than one traveler the “lead traveler” will be deemed to have accepted the terms and conditions on behalf of all travelers within the booking.  The “lead traveler” is the person who makes the booking on behalf of all travelers in a group booking and is named in the “lead traveler” field within the booking.  Within these booking conditions, “you” and “your” means all people named on the booking and anyone who is added at a later date. Once we confirm your booking, a contract is made between Vietnam Highland Travel and you upon our terms and conditions. Your statutory rights are not affected.

Please read carefully the terms and conditions of this Agreement before making booking and purchase tour and tour-related products of Vietnam Highland Travel for fully understanding your right and responsibility and Vietnam Highland Travel right and responsibility. By becoming a traveler of Vietnam Highland Travel, you agree that you have read, understood, and agreed with the following "Terms and Conditions" set out below. Vietnam Highland Travel has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.

1. General

1.1. Contracting Parties

1.1.1. The booking conditions detailed below contain the entire agreement between you and Vietnam Highland Travel. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of Vietnam Highland Travel.

1.1.2. All bookings with transportations (plane, train, bus...) and other service providers are subject to the terms and conditions and limitations of liability imposed by those transportations and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties, we will give reasonable assistances in helping to resolve any reasonable dispute. Please note that no airline or transportation depicted or recommended in this website by virtue of their endorsement of this website represents themselves either as contracting with any legal relationship with any such purchaser.

1.1.3. Many accommodation arrangements referred to in this website are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers, and as such any contracts undertaken are made directly between you and the third party accommodation provider. All such arrangements are made independently of Vietnam Highland Travel, regardless of any help and assistance which we may provide in securing such arrangements.

1.1.4. Every effort is made to ensure website accuracy at the time of viewing, however Vietnam Highland Travel cannot be held responsible for printing and typographical errors that are done by you or third parties, or errors arising from unforeseen circumstances.

1.2. Arranging and Operating

1.2.1. All our trips are arranged and operated by:
Vietnam Highland Travel Company Limited
24 Ly Thuong Kiet, Buon Ma Thuot City, Vietnam

Tel : (84 500) 3 855 009 - Fax : (84 500) 3 854 525
Email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Website: www.vietnamhighlandtravel.com

1.2.2. Please know that, some services are operated by third parties such as plane, train, hotel...

2. Your booking, our confirmation and acceptance

2.1. Your booking must be done directly at the head-office of Vietnam Highland Travel, 24 Ly Thuong Kiet Str., Buon Ma Thuot city, Vietnam, or book online via www.vietnamhighlandtravel.com or sent to our official email for booking: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can discus your trip with our Travel Consultants before deciding to make your booking with us via telephone, email or chat:

- Hot line: (84) 913 434 078

- YM: vietnamhighlandtravel

- Skype: vietnamhighlandtravel

We are not held responsibility for any booking confirmation at other places or other email address is listed above.

2.2. Your booking is confirmed by us only when we have received the deposit.

2.3. No booking will be accepted until full payment has been received - as detailed in paragraph 3.1 below.

2.4. On receipt of your payment, subject to availability and at our discretion, we will reserve your place on your trip. A contract is only made between you and us upon your booking being confirmed and accepted by us in writing to you.

3. Payment

3.1. You are required to pay a non-refundable deposit of 20% of booking price for your booking to be confirmed (please note that special deposit requirements apply for some trips). If your booking is made within 14 days of the departure date then the full amount is payable at the time of booking.

3.2. Payment of the balance of the trip price is due 14 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

3.3. Payment methods:

3.3.1. In cash: The payment will be done only with an agreement between Vietnam Highland Travel and you.

3.3.2. Banking transfer: The money is transferred to our bank account and it will be converted to VND with the bank exchange rates at the time of transferring. You must pay the banking fee. Our bank account details as following:

Beneficiary :

Vietnam Highland Travel Co., Ltd

Address:

24 Ly Thuong Kiet, Buon Ma Thuot city - Vietnam

Account for  VND:

102010000419088

Bank:

Joint stock commercial anD INDUSTRIAL bank of Vietnam - DAKLAK BRANCH  (Vietinbank)

Bank's address:

35 Nguyen Tat Thanh Str.,, Buon Ma Thuot city - Vietnam

SWIFT code:

ICBVVNVX502

4. Your Responsibilities

4.1. You must obey the laws and regulations of Vietnam, including Vietnamese custom and restrictions. If you do not do so, you may be asked to stop traveling with us, which may be cancelled without any refund. It is our representative who will decide to cancel your trip or not and their decision will be final. You are held responsibility for your wrong actions and any problem as a result of your actions.

4.2. In some cases, the guide or tour operator of Vietnam Highland Travel has to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Vietnam Highland Travel. If you do not comply with the said representative and are not compatible with the general enjoyment of all members of the group, we reserve the right to refuse to allow you to continue the trip. In such case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for your behaviors or if any facilities are curtailed as a result of your actions.

4.3. It is your responsibility to be in/on time at the departure and leaving point, even at the places visiting. We will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss an included service. Vietnam Highland Travel will use its best efforts to ensure that departure and arrival times are met.

4.4. Our trips have been designed for travelers aged 17 years and over with the style and operation specifically designed for independent travelers. We may, in our absolute discretion, in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction but an adult must accompany those under 17.

4.5. Any medical condition or physical condition requiring attention or treatment must be advised upon in writing to us when you make the booking.

4.6. You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of your trip.

4.7. It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.

5. No smoking policy

We operate a No Smoking Policy on all our vehicles.

6. Acceptance of risk

6.1. You have to acknowledge that the nature of Vietnam Highland Travel trips is adventurous and you involve a degree of personal risk. You will be visiting places where the cultural and geographical attributes present dangers and physical challenges greater than those present in your daily lives.

6.2. We use information from local government, national parks and reports from our own investigation in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary.

6.3. You also acknowledge that your decision to travel with Vietnam Highland Travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

7. Travel insurance

7.1. There is no travel insurance cover included in the price of Vietnam Highland Travel trips.

7.2. We strongly recommend that you take out comprehensive insurance cover for medical expenses, personal accident, personal baggage, money, cancellation and public liability before you travel.

7.3. You may not be accepted as a Vietnam Highland Travel traveler unless you have arranged satisfactory insurance. We accept no responsibility for your health, the loss your money, the loss or damage to personal belongings or liability for personal injury/death excluded the full extent permitted by the law.

8. Privacy policies

8.1. You agree that Vietnam Highland Travel representatives may publicly take photographs and films of you while you are our traveler and these may be used in our brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

8.2. You agree that Vietnam Highland Travel may use any text written by you to put in our comments books or recorded in our customer surveys, in our brochures, website and/or advertising and publicity material without obtaining any further consent or payment in respect of comments.

8.3. Any personal information that we collect about you may be used for any purpose associated with the operation of your trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our representatives, service providers or other suppliers to enable us to operate the trip. We will otherwise treat your details in accordance with our privacy policy.

9. Complaints & Disputes

9.1. Should you have a complaint in respect of Vietnam Highland Travel, you should inform the Vietnam Highland Travel Representative at the time.

9.2. If the matter cannot be resolved after the Representative's best endeavours to do so during your travels, your complaint should be made in writing to Vietnam Highland Travel as soon as is reasonably possible after the trip, but within 30 days thereof so that your complaint can be investigated. Vietnam Highland Travel will not consider any claims after the 30-day period.

9.3. In case of disagreements and/or disputes, Vietnam Highland Travel and you must try to find a friendly solution by the way of negotiation at first. If the negotiation fails, the case must be taken to International Arbitration Centre under Vietnam Commercial and Industrial Chamber to resolve.

9.4. If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to attorney/personal costs.

10. Changes

10.1. Changes by us

10.1.1. Prices in our trips are based on costs and exchange rates at the time of payment. No surcharge in respect of costs or currency fluctuations will be applied where Vietnam Highland Travel pass has been booked and paid in full. However, a surcharge may be necessary at the time of running your trip should there be significant changes if you want to visit more places or use more services: Transportation costs including the cost of fuel, taxes (including road taxes and tolls), entrance fee, services costs... The surcharge will only be made when the increase in cost will affect the price of the trip by more than 3%. Any increase in price will be notified to you by our guide or our sales representatives and you have to pay the surcharge before using our added services.

10.1.2. Vietnam Highland Travel also reserves the right to decrease the price of any of our trips. The final price will be confirmed to you before you make your booking.

10.1.3. We reserve the right to vary, modify any itinerary, either part or wholly. If this is necessary, we will substitute alternative arrangements of comparable value, or at our discretion provide a reasonable refund.

10.1.4. If access to any place or area is prohibited for reason beyond our control you will be entitled to a refund if we cannot offer suitable substitute services. The amount of the refund will be calculated based on the total amount of missing services (permit, entrance fee, organizing fee and other services...)

10.1.5. We reserve the right to alter the tour-guide or /and vehicle we use on trip at any time and make sure of comparable value.

10.2. Changes by you

10.2.1. If after your booking has been confirmed, you wish to change to an alternative departure date, you may do so subject to minimum notice of 7 days prior to departure. The first change of date of your trip is free of administration fees. All subsequent changes will incur an administration fee of US$20. Date changes will only be extended to 1 month from the original departure date.

10.2.2. The itineraries and services, as confirmed, may alter, subject to availability and you have to inform us 3 days before departure date. But, at our discretion, we reserve the right to refuse either part or wholly alternations.

10.2.3. No refunds or exchanges can be made in respect of accommodation, meals, sightseeing, transportation or any other services which are included in the trip prices but not utilized by you.

11. Cancellation Policies

11.1. Cancellation by us

11.1.1. We may cancel a trip at any time up to 15 days before departure.

11.1.2. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.

11.1.3. If we cancel a trip you may choose either applying the amounts paid toward an alternative trip or receiving a full refund.

11.1.4. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights.

11.2. Cancellation by you :

11.2.1. If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip.

11.2.2. A cancellation will only be effective when we receive written confirmation of the cancellation.

11.2.3. If you cancel a trip, a fee will be levied to cover the administration costs incurred (20% of booking price being the minimum fee).

11.2.4. The amount of the cancellation fee will be dependent on the period of time prior to the departure date of the trip as follows:

Notice period

Cancellation fee

15 days up

20% of the price paid (deposit only)

8-14 full days

30% of the price paid

5-7 full days

50% of the price paid

2-4 full days

70% of the price paid

Within 2 days or not noted

100% of the price paid

 

12. Validity

12.1. The trips and services advertised in this website are valid until replaced by us.

12.2. If any provision of this agreement is held invalid or unenforceable by any court of competent jurisdiction in Vietnam, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of Vietnam Law. The validity and enforceability of the other provisions shall not be affected.

12.3. These Terms and Conditions supersede all previous Terms and Conditions issued and are valid for all bookings made on or after 1 July 2010, until replaced.

 


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